Why Haven't My Edge Rewards Points Appeared?

If your Edge Rewards points have not appeared, the most likely reason is that the activity has not synced to Edge yet, because points are credited on the day an activity syncs, not the day you did it. The next most likely reason is that you have already reached your daily cap of 50 points, or 75 with Edge Pro.

Edge Rewards went live for everyone on Sunday 8 November 2026, and plenty of members are connecting watches and apps for the first time. A few small hiccups are normal while everything links up. This guide walks through the usual causes in the order worth checking them, with a quick checklist table near the end. Every rule here comes from the official Edge Rewards terms.

How do Edge Rewards points work, in one minute?

A quick recap helps, because most cases of missing points turn out to be the rules working as designed. You earn in two ways:

• Workouts: 1 point for each minute of a logged workout, up to 50 points a day.
• Steps: 2.5 points for every 1,000 steps, up to 10,000 steps a day, so a maximum of 25 points.

The two add together, up to a total of 50 points a day for free members and 75 a day for Edge Pro members, however that total is made up. Each day runs from midnight to midnight UK time. Unused capacity does not carry over to the next day, but the points you have earned stay in your balance while your account is open. If you want the bigger picture first, our guide to how Edge Rewards works covers earning and spending in more detail.

Why are points credited on the day a workout syncs?

This is the rule that catches most people out. Under the terms, points are credited for the day on which the activity syncs to the Edge app, rather than the day it took place. So if you ran on Sunday evening but your watch did not sync until you opened your phone on Monday morning, those points belong to Monday.

That has two knock-on effects worth knowing:

• Yesterday's total will not change. If you are looking at Sunday and wondering where your run went, look at the day it synced instead.
• A late sync shares the cap with that day. If Monday already had a workout and a good step count, a late-arriving Sunday run lands on a day that may already be at, or close to, the cap. Any minutes over the limit will not add more.

The simple habit that fixes most of this: open the Edge app soon after you finish a session, so the workout syncs on the same day you did it.

Has your workout actually reached Edge?

A workout has to be logged in Edge to earn. That includes manual entries and activity imported from Strava, Apple Health, Garmin and Coros. If it is sitting in another app but has not arrived in Edge, it has not earned anything yet. Here is what to check for each route. All connections live in the same place: open the You tab, tap the settings cog at the top right, then tap Integrations under Training.

• Strava: check Strava shows as connected. Strava runs are not dropped into your plan on their own. Open the planned workout and tap Link to match it to your Strava activity, or, for an unplanned run, use the + button and choose Import a workout.
• Garmin: make sure Garmin Connect is installed and your watch has synced with it. Activities usually come back into Edge within a few minutes. If something is missing, open the Garmin page in Integrations and tap Sync now. If the page says your connection has run out, tap Reconnect Garmin.
• Coros: confirm Coros shows as connected in Integrations, and that your watch has synced with the Coros app on your phone.
• Apple Watch and Apple Health: Apple Watch sessions reach Edge through Apple Health. On your iPhone, check the permissions Edge asked for in Settings, then Health, then Data Access and Devices, then Edge. Restarting the watch and reopening Edge sorts out many sync issues.
• No watch at all: log the session by hand. Manual entries count at the same 1 point per minute.

For more on which devices and apps feed into points, see do Edge Rewards work with Apple Watch, Garmin and Strava. One more thing from the terms: Edge may require activity to be tracked, imported or otherwise verified before points are awarded, so a workout that has only just arrived may take a little while to show.

Have you already hit today's cap?

The daily cap is the second big reason points seem to vanish. Say you are a free member and you did a 45-minute strength session plus 6,000 steps. That is 45 workout points and 15 step points, so 60 in total, but the cap is 50. You will see 50, not 60, and the extra 10 do not roll over to tomorrow.

The same applies to long sessions. A 90-minute run earns the workout maximum of 50 points, not 90. Edge Pro members have a higher total cap of 75 a day, which leaves more room for steps on top of a full workout. If your Edge Pro subscription ends, the free cap of 50 applies from the next day, and any points already in your balance stay put.

Because each day starts fresh at midnight UK time, spreading training across the week usually earns more than one huge session. Our guide on how to hit 50 points a day has simple example days that land on the cap without overdoing it.

Why are my step points lower than I expected?

First, the limit: steps count up to 10,000 a day, which is worth 25 points. A 16,000-step day earns the same 25 step points as a 10,000-step day. Below that, it is 2.5 points per 1,000 steps, so 4,000 steps earns 10.

Second, where your steps come from. Edge reads step counts from Apple Health on iPhone, or Health Connect on Android, so that needs to be connected. If you wear a Garmin and use an iPhone, note that Garmin does not send steps to Apple Health by default. In the Garmin Connect app, go to Settings, then Connected Apps, then Health, switch it on, and allow Garmin Connect to write steps. You can then check the Steps section in the Apple Health app to confirm your Garmin data is arriving.

What should you check, in order?

Work down this table. Most problems are solved by the first two rows.

Could points have been adjusted?

Occasionally, yes. The terms allow Edge to correct or remove points that were credited in error, or that came from activity that is not genuine, such as manipulated tracking, bots or duplicate accounts. Only one account per person can take part, and members need to be 18 or over. For almost everyone training normally, this will never come up. If you think a correction has been made by mistake, the Edge team can look into it.

It is also worth saying plainly: points are never a reason to train through pain, injury or illness. A rest day that earns a few step points is a good day.

When should you message Edge support?

Message the team if you have worked through the checks above and something still does not add up. For example, a workout that clearly synced on a day you were under the cap but earned nothing, or a connection that will not reconnect. A real person reads every message.

• In the app: open the You tab, tap the settings cog, then Speak to a coach (or Help and support, depending on your version of the app).
• Online: the Edge Support centre has setup guides for Strava, Garmin, Coros and Apple Watch, plus a message form.
• By email: support@findyouredge.app.

To get a quicker answer, include the date and rough time of the workout, how you recorded it (watch, Strava, manual entry), when you think it synced, your phone model, and a screenshot of the workout in Edge if you can. That is usually enough for the team to spot what happened.

This article is general guidance, not medical advice. If you are new to exercise, returning from injury, or managing a health condition, speak to your GP before starting, and see a physio for any niggle that does not settle.