How to redeem an Edge Rewards Pass at the counter

To redeem an Edge Rewards Pass, choose your reward in the app, walk up to the partner's counter, and only then open the Pass and show it to staff, who confirm it on your screen. The Pass is live for 5 minutes once opened, so the golden rule is simple: open it at the counter, not on the way there.

Edge Rewards has been live for every member since Sunday 8 November 2026, and plenty of you now have enough points for a first reward. If you want a feel for what is on offer, our guide to what you can get with Edge Rewards points walks through the categories. This article picks up where that one stops: what actually happens when you are standing at the till with your phone in your hand.

What is an Edge Rewards Pass?

When you spend points on a reward, the app gives you a single-use voucher. For rewards you collect in person, that voucher is a Pass: a live screen on your phone that you show to the partner's staff at their premises. It is not a printed code or a barcode you can save for later. It only works while it is open and live on your own phone.

Not every reward uses a Pass. Some come as a Code you use online or in a partner's app, and some are Delivered Rewards that a partner posts to you. The table further down shows how the three compare. If your reward says it is redeemed in store, it will be a Pass.

How do you redeem a Pass, step by step?

1. Check your balance. Open the Edge app and see how many points you have. Free members earn up to 50 points a day and Edge Pro members up to 75, and your balance does not expire while your account is open, so there is no rush.
2. Pick a reward in the marketplace. Browse the categories, such as coffee and drinks, food, snacks, protein or gear, and choose one that suits you.
3. Read the Reward Page. It shows the points price and the Reward Conditions: where the reward can be used, whether it is free or a discount, what it does and does not cover, and how many times you can redeem it each month.
4. Redeem it with your points. Once you confirm, the points come out of your balance and your Pass is ready in the app, unopened.
5. Go to the partner's premises. Keep the Pass closed while you travel, queue and decide what to order.
6. Open the Pass at the counter. Only when you are at the front and ready to order or pay. From this moment, you have 5 minutes.
7. Show your screen to staff. They confirm the Pass on screen and apply your reward. That is it, the Pass is used.

What should you check before you leave the house?

A minute with the Reward Page saves an awkward moment at the till. Before you head out, check:

• Where it works. Each Reward Page says where the reward can be used. Some rewards only apply at certain locations.
• Free or discount. Some rewards are fully covered by points. Others give you a discount, so you pay the rest at the till in the usual way.
• What it covers. A discount may only apply to certain products, may exclude items that are already reduced, and may not combine with other offers.
• Monthly limits. Some rewards can only be redeemed a set number of times by each member each month.
• Your phone. The Pass is live, so you need the app and a working phone at the counter. A charged battery and a signal help.

Some rewards are age-restricted and marked as such on their Reward Page. The partner may ask for proof of age before handing them over, so carry ID if your reward is one of these.

Why does a Pass only last 5 minutes?

The short window is what keeps the system fair and quick. A live, time-limited Pass shows staff that the reward is being used right now, by the person holding the phone. It stops Passes being shared around or reused, and it means the counter does not need to scan or look anything up. Staff simply check your screen and carry on.

Five minutes is plenty if you open it at the right moment. It is very little if you open it at the back of a long queue.

What happens if your Pass expires before you use it?

Under the Edge Rewards terms, if a Pass expires before it is used, the points are returned to your balance. So if you open it too early, or the queue stalls, you have not lost anything. You can redeem the reward again when you are actually at the till, as long as it is still in stock and you have not reached its monthly limit.

Once a Pass has been used, though, redemption is final. Points spent on a used reward are not refunded and the reward cannot be swapped back for points.

Why can't you use a screenshot of your Pass?

Screenshots are not valid, and staff are asked to confirm the live Pass on screen. A screenshot is a still image, so it cannot prove that the Pass is live or that it has not already been used. The terms also say you must not share, sell or screenshot a Pass for someone else to use. Each Pass is personal to you, the same way your points are.

How is a Pass different from a Code or a delivered reward?

All three are ways of receiving a reward you have spent points on. The difference is where and when you use them.

Summarised from the Edge Rewards terms. Each Reward Page shows the exact conditions for that reward.

What if the reward has run out?

Rewards are supplied by partners and depend on stock. Some are available in limited numbers each month, and some are first come, first served. Having enough points does not reserve a reward, so if something you want is popular, it is worth redeeming it when you see it rather than waiting.

If a reward has gone, your points simply stay in your balance. They do not expire while your account is open, so you can save for something else or wait for new rewards to appear. Edge Pro members may also see some Pro-only rewards in the marketplace.

Where can you redeem rewards at launch?

At launch, most rewards can be redeemed in London, and delivered rewards can only be sent to UK addresses. Every Reward Page shows exactly where that reward can be used, so check it before you plan a trip. If you live outside London, delivered rewards and Codes are the easiest options for now.

What are the most common counter mistakes?

• Opening the Pass in the queue. The 5-minute timer starts the moment you open it.
• Showing a screenshot. It will not be accepted. Show the live Pass in the app.
• Skipping the Reward Page. A discount might not cover the item you order, or the reward might apply at a different location.
• Forgetting to say so. Tell staff you are using an Edge Rewards Pass before they ring up your order, so they can confirm it first.
• Trying to use someone else's Pass. Passes and points are personal, and sharing breaks the terms.

What should you do if something goes wrong at the counter?

Stay calm, it is usually easy to fix. If the Pass timed out, close it and redeem again when you are ready, since the points come back to your balance. If staff are unsure what to do, show them the Pass on screen and the reward details on its Reward Page. If something still does not work, message Edge support through the app or email support@findyouredge.app with the reward name, the location, and the time, and the team will look into it.

The full rules are in the Edge Rewards terms, and every reward has its own conditions on its Reward Page.

How do you earn enough points for your first reward?

You earn 1 point per minute of a logged workout, up to 50 a day, plus 2.5 points per 1,000 steps, up to 10,000 steps. Free members can earn up to 50 points a day in total and Edge Pro members up to 75. Any logged workout counts, including manual entries and imports from connected services. As a rough guide, about a week of steady training earns a free coffee.

If you want to make sure your watch is feeding points into the app, see whether Edge Rewards works with Apple Watch, Garmin and Strava. And for simple ways to fill your daily total, read how to hit 50 points a day.

Points are a nice bonus, never a reason to train through pain, injury or illness. Move in a way that feels good, and let the rewards follow.

This article is general guidance, not medical advice. If you are new to exercise, returning from injury, or managing a health condition, speak to your GP before starting, and see a physio for any niggle that does not settle.