Edge Rewards Partner Terms
1. Definitions and scope
In this document:
"Partner Terms" means the terms set out in this document.
"Edge", "we", "us" or "our" means Edge Hybrid Ltd, registered in England No. 15469624, with registered office at The Gatehouse, Office 106, 1 Armoury Way, London, England, SW18 1TH.
"Partner", "you" or "your" means the business that applies to join Edge Rewards, and the person submitting the application on its behalf.
"Edge Rewards" or the "Programme" means the rewards programme in the Edge app, under which Members earn Points for exercise and redeem them for Rewards.
"Member" means a registered user of the Edge app who takes part in the Programme.
"Points" means the programme currency Members earn for eligible activity. Points have no cash value.
"Store" means your page in the Edge app, showing your name, logo, photos, description, locations and Offers.
"Offer" or "Reward" means an item, discount or benefit you provide to Members who redeem Points, together with its Offer Conditions.
"Offer Conditions" means the details of an Offer shown on its page in the app, such as what is included, limits per Member, where and when it can be used, and any exclusions.
"Voucher" means the single-use proof of a redeemed Offer issued to a Member in the app, either a Pass (shown on screen at your premises and valid for 5 minutes once opened) or a Code (used at your till, online or in your app).
"Boost" means an optional paid promotion, such as a featured spot, a notification to nearby Members, or a sponsored challenge.
"Partner Materials" means your name, logos, trade marks, photos, descriptions and other content you give us.
1.1These Partner Terms apply when you submit an application to join Edge Rewards and for as long as your Store is in the app. By ticking the box on the application form you confirm that you accept them and that you have authority to accept them for the business.
1.2If you and Edge sign a separate written partnership agreement, that agreement takes priority over these Partner Terms where they conflict.
1.3Members’ use of the Programme is covered by the Edge Rewards Terms & Conditions.
2. Joining and going live
2.1To join you must be a business operating in the United Kingdom, and the information you give us must be true, complete and kept up to date.
2.2We review every application, Store and Offer before it goes live. We aim to reply within 24 hours. We may ask for more information, suggest changes, or decline an application at our discretion.
2.3Your Store goes live once we have confirmed your Offers and points prices with you by email.
3. Your Offers
3.1You choose what you offer. You can suggest a points price for each Offer. Edge sets the final points price, and we will agree it with you before the Offer goes live.
3.2You provide each Offer at your own cost, the same as any promotion. Edge does not pay you for redemptions, and you do not pay Edge for them.
3.3You must honour every valid Voucher in line with its Offer Conditions, at the locations and times listed in your Store. A Voucher is valid if it has not already been used and, for a Pass, it is shown within its 5 minute window on the Member’s phone. Screenshots are not valid.
3.4You must not charge Members extra, add conditions that are not shown in the app, or treat Members less favourably than other customers because they are redeeming an Offer.
3.5You may set limits on an Offer, such as a number per Member, a number per day, or a monthly stock. If an Offer runs out or needs to pause, tell us and we will update the app as soon as we reasonably can.
3.6To change or end an Offer, give us at least 14 days’ notice by email. You must honour any Voucher issued before the change takes effect, for as long as that Voucher is valid.
3.7We may pause or remove an Offer or your Store at any time if we reasonably believe it is misleading, unsafe, unlawful, not being honoured, or harmful to Members or to Edge.
4. At your counter
4.1You are responsible for making sure your staff know how to check and accept Vouchers. We will provide a short guide and can train a contact you name.
4.2If you think a Voucher is being misused, you may refuse it and should tell us at support@findyouredge.app. We will look into it and may remove Points or access from the Member under the Rewards Terms.
5. Fees and Boosts
5.1Joining Edge Rewards and listing your Store and Offers is free.
5.2Boosts are optional. We will only charge for a Boost if you agree to it in writing, including the price, before it starts. Prices are in pounds sterling and exclude VAT unless we say otherwise.
6. Your products and the law
6.1You are responsible for your products and services, including their quality, safety, description, allergen information, pricing and any warranties, and for complying with all laws that apply to your business and your Offers. This includes consumer protection, advertising, food safety, licensing and data protection laws.
6.2Offers involving alcohol or other age-restricted products must be marked as age-restricted. You must carry out any age checks the law requires, and you may refuse the Offer if a Member cannot show proof of age.
6.3You confirm that you hold all licences, permissions and insurance needed to run your business and provide your Offers.
7. Your brand and content
7.1You keep ownership of your Partner Materials. You give Edge a free, non-exclusive licence, for as long as you are a Partner, to use, copy, resize and display them in the Edge app, on our website, in emails and notifications to Members, and in marketing and press about Edge Rewards, including in a list or wall of partner logos.
7.2You confirm that you own or have permission to use all Partner Materials, and that our use of them as set out here will not infringe anyone else’s rights.
7.3You may say that you are on Edge Rewards and use the Edge name and logo for that purpose, in the form we provide, and as long as you do not suggest that Edge endorses your products beyond the partnership.
7.4When the arrangement ends we will remove your Store from the app. We may keep historic material that has already been published, such as past posts or press, but will not create new material using your Partner Materials.
8. Data
8.1We do not share Members’ personal data with you, except where a Member asks us to so that you can fulfil their Reward, for example a delivery name and address.
8.2Where you do receive personal data about a Member, you must use it only to fulfil that Reward, keep it secure, and not use it for marketing unless the Member has separately agreed to hear from you. Each of us is responsible for our own compliance with UK data protection law.
8.3We may share summary information with you, such as the number of redemptions of your Offers. We use the details you give us in your application to run the partnership, as described in the Edge Privacy Policy.
9. Responsibility and liability
9.1You are responsible for, and will cover Edge’s reasonable losses and costs arising from, any claim by a Member or anyone else about your products, services or premises, your failure to honour a valid Voucher, your breach of law, or any claim that our use of your Partner Materials infringes someone else’s rights.
9.2Edge does not promise any number of Members, visits, redemptions or sales.
9.3Neither of us is liable to the other for any loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.
9.4Edge’s total liability to you under or in connection with these Partner Terms in any 12 month period is limited to the greater of £100 and the amount you paid Edge for Boosts in that period.
9.5Nothing in these Partner Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
10. Ending the arrangement
10.1Either of us can end the arrangement at any time by giving the other 14 days’ notice by email.
10.2We may end it straight away, or suspend your Store, if you seriously or repeatedly break these Partner Terms, fail to honour valid Vouchers, or if we reasonably believe your Store or Offers put Members or Edge at risk.
10.3When it ends, you must still honour any Voucher issued before the end date for as long as it is valid. Sections 6, 7.4, 8, 9 and 11 continue to apply.
11. General
11.1Nothing in these Partner Terms creates a partnership in the legal sense, a joint venture, agency or employment between you and Edge. There is no exclusivity on either side unless agreed in writing.
11.2We may update these Partner Terms. We will email you at least 14 days before any change that materially affects you takes effect. If you do not agree, you can end the arrangement under 10.1.
11.3You may not transfer your rights under these Partner Terms without our written agreement.
11.4If any provision is found to be unenforceable, the remaining provisions continue in full force.
11.5These Partner Terms, and any dispute arising from them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
11.6You can contact us about your Store or these Partner Terms at support@findyouredge.app.
